Contact

Get in touch

Email us at earko.business@hotmail.com. We answer within 1–2 business days, Monday to Friday.

Please include your order number — it is in your confirmation email and it makes everything faster.

What to contact us about

• Where is my order? Have your order number ready. Tracking can take a few days to show its first scan. See our Shipping Policy.
• Something arrived faulty or wrong. Send a photo or a short video. We sort it out at our cost.
• You want to return something. See Returns & Refunds. Email us first — do not ship anything back before we reply.
• Privacy or your data. Write to the same address and put "Privacy" in the subject line.

Business details

EARKO
16 rue Pasteur
41200 Romorantin-Lanthenay, France
Email: earko.business@hotmail.com

Returns address

Do not send returns to the address above unless we tell you to. Email us first and we will give you the correct return address for your order.

EU online dispute resolution

EU consumers may use the European Commission's online dispute resolution platform. We would much rather you email us first — most things are fixed in one message.